Acknowledging the ones that care

The information on this site is collected by hand from company websites to provide accurate comparisons. During this time, the supplement companies are also contacted by email, contact forms and social media to confirm or elaborate on supplement facts.

Supplement Monkey has been keeping note of all these responses which you can view below. Contacting a supplement company isn’t something you’ll do everyday, but these rankings separate the supplement brands who care from the ones that don’t.

BrandDid they reply?Was the reply helpful?Days until resolution?*Notes
Jay Robb1Excellent information and super quick reply!
Dymatize Nutrition1Quick reply and answered most of the questions
Quest Nutrition3Quick reply, most questions answered
Bulk Powders6Extremely informative and helpful, great protein BTW!
The Protein Works7Didn't know information and wouldn't contact supplier
USN7Had to contact them twice, second time by social media
Reflex NutritionPartial responsen/aGood initial response and then didn't get back to me
Sci-MxPartial responsen/aThey asked why I want this info, then didn't get back to me
Bodybuilding Warehouse
Gaspari Nutrition
La MuscleSite says to email MD if no reply. No response from MD either!
Matrix Nutrition
Optimum Nutrition
Primal Kitchen

*Days until resolution is how many working days until we receive an answer to our questions, whether it is a useful answer or not. A resolution is not automated responses, being passed around in a ticket system or from rep to rep. Companies are contacted first by email/contact form and second by Twitter several days after no response.