Acknowledging the ones that care
The information on this site is collected by hand from company websites to provide accurate comparisons. During this time, the supplement companies are also contacted by email, contact forms and social media to confirm or elaborate on supplement facts.
Supplement Monkey has been keeping note of all these responses which you can view below. Contacting a supplement company isn’t something you’ll do everyday, but these rankings separate the supplement brands who care from the ones that don’t.
|Brand||Did they reply?||Was the reply helpful?||Days until resolution?*||Notes|
|Jay Robb||1||Excellent information and super quick reply!|
|Dymatize Nutrition||1||Quick reply and answered most of the questions|
|Quest Nutrition||3||Quick reply, most questions answered|
|Bulk Powders||6||Extremely informative and helpful, great protein BTW!|
|The Protein Works||7||Didn't know information and wouldn't contact supplier|
|USN||7||Had to contact them twice, second time by social media|
|Reflex Nutrition||Partial response||n/a||Good initial response and then didn't get back to me|
|Sci-Mx||Partial response||n/a||They asked why I want this info, then didn't get back to me|
|La Muscle||Site says to email MD if no reply. No response from MD either!|
*Days until resolution is how many working days until we receive an answer to our questions, whether it is a useful answer or not. A resolution is not automated responses, being passed around in a ticket system or from rep to rep. Companies are contacted first by email/contact form and second by Twitter several days after no response.